EAST COAST TRAIN SERVICE INFORMATION – PLANNED INDUSTRIAL ACTION

Following the announcement by the RMT and TSSA unions of industrial action by some of their members employed by Network Rail on 6, 7, 8 and 9 April, East Coast will operate a revised timetable on those days if the strike goes ahead.

East Coast plans to run services on the affected dates between:

• London King’s Cross to Leeds;
• London King’s Cross to York, Newcastle, Edinburgh and Glasgow Central;
• Services will call at the usual intermediate stations;
• Services will start running at 0700, with a near normal service until 1830;
• There will be a reduced number of departures from London King’s Cross after 1630;
• Passengers must have completed their journeys by 1830 when services will close down.

We are working closely with Network Rail, along with other train operating companies, and together we expect to be able to publish detailed timetable information for the national rail network on Thursday, 1 April. If East Coast is able to do so, we will publish details of our timetable earlier.

At this stage East Coast will not be issuing refunds or exchanges until we have a clearer view of the timetable. Customers who buy tickets and find their trains are subsequently cancelled due to the industrial action will be entitled to a full refund.

Further details of arrangements for customers who cannot make their planned journey on the affected dates are available online at www.eastcoast.co.uk. Customers can register on the site to receive emails with timetable details as soon as these are confirmed.

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