Passengers travelling to and from London Victoria or London Liverpool Street are being asked to voice their views on how the rail industry can do better when trains are delayed or disrupted. The national rail watchdog has set up an online panel to allow passengers to feedback on their experiences as part of its efforts to get the industry to step up its performance when things go wrong.
Passenger Focus’s Spring 2009 National Passenger Survey shows only 35% of passengers are satisfied with how well train companies deal with delays. Passengers have also told the watchdog that being kept informed during delays was in their top five priorities for improvement on the railway.
Anthony Smith, Passenger Focus chief executive, said: “This is a chance for passengers travelling to and from London to highlight what the industry needs to do when passengers are stuck on the platform or waiting frustrated on a stationary train. We also want passengers to give their opinion on what is best practice and what companies do well. We will use this feedback to campaign at a Great Britain and local level for improvements in the service train companies provide when things go wrong.”
Passengers wishing to participate on the panel can sign up at https://iaf.ipsos.ca/iaf/passenger/passenger-disruption.html or can contact the Passenger Advice team on 0300 123 2350 if they need further information.
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