Hainault Tube station is now step-free with three new lifts

Wheelchair users, people with dogs, parents with pushchairs and passengers with heavy luggage can all now benefit from step-free access at Hainault station.

Hainault is a cracking example of the improvements the Mayor wants to see in our Tube stations, particularly those in outer London.

Kulveer Ranger, the Mayor of London’s transport advisor

Hainault station on the Central line has been modernised as part of Tansport for London’s (TfL) multi-billion pound Investment Programme with three new passenger lifts, enabling step-free access to the platforms from street level.

The work also included a new wide aisle gate in the ticket hall, which means that mobility impaired customers and visually impaired people with dogs will be able to independently enter and exit the station, instead of waiting for a member of staff to open the wide gate for them.

Helping passengers

A new accessible toilet has been installed that will be useful for wheelchair users and new tactile strips with tonal contrast on steps will aid visually impaired people.

The first thing passengers will notice on entering the station will be a new electronic display board informing them of the first trains leaving the station, so they will know how many minutes they have got to get to the platform. In addition there is a new control room, new CCTV cameras, new electronic train information boards on platforms, passenger help points and improved signage.

Kulveer Ranger, the Mayor of London’s transport advisor, said: ‘Hainault is a cracking example of the improvements the Mayor wants to see in our Tube stations, particularly those in outer London. The work that has taken place there will make the station more accessible, safer and easier to use for the thousands of people that rely on it every week.’

Heritage features

Tricia Madge, the Central line Manager, said: ‘Hainault station has been modernised throughout and the lifts and wide aisle gates will particularly help wheelchair users, people with dogs, parents with buggies and passengers with heavy luggage. There are now a total of 59 Tube stations which are step-free.

‘In addition, the station has been retiled, there are new CCTV cameras, a new accessible toilet, electronic train information display boards, passenger help points, improved signage and lighting and a new control room.

‘But customers will see that the station has been refurbished sensitively respecting the history of the building, with heritage features retained, such as the original platform roundel and patterned canopy.’

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