The report outlines what worries and irritates rail passengers when it comes to anti-social behaviour at the station and on the train. The most annoying aspects of anti-social behaviour are passengers who play loud music, put their feet on the seats, don’t pay for their train ticket or vandalise the railway. The things that make passengers feel less safe and secure are theft of personal belongings, abusive and threatening behaviour and people under the influence of alcohol/drugs. The report also goes on to outline what would help make passengers feel safer.
The event which took place at Passenger Focus’s London HQ was attended by 30 people from the British Transport Police, Network Rail, Office of Rail Regulation and train operating companies. Anthony Smith, passenger focus chief executive and Julie Warburton, the manager who lead the research spoke briefly to highlight the report’s key findings and this was followed by questions, comments and discussion points from attendees.
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