Passenger Focus on the Eurostar findings

Anthony Smith, Passenger Focus Chief Executive, said: “This report confirms just how badly passengers were let down by Eurostar. Physical discomfort, emergency evacuations and, above all, poor, if any, information – not the way any passenger should be treated. Staff seemed to be left in the dark along with passengers.

The lack of contingency plans both on and off the train will surely be an important lesson. How to help and police a large number of passengers, many with luggage in the confines of a railway station needs serious attention. While no transport system will ever be totally immune from disruption, passengers will hope these lessons are acted on quickly. We will now read this report in detail and give a fuller response soon.”

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