Passenger Focus responds to National Express East Anglia franchise decision

Ashwin Kumar, Passenger Focus director, said: “Passengers will want assurances from government that their views and opinions will be centre stage as preparations start to award a new contract to operate East Anglia rail services. In the meantime, passengers will want reassurance that trains will run on time and the level and quality of services will not slip in coming months.

“Passenger Focus will help ensure that passengers’ priorities are fully understood and front of mind throughout the process to award a new East Anglia franchise to run from 1 April 2011.”

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