ScotRail was named Rail Operator of the Year at the prestigious National Transport Awards last night – for the second year in a row.
The UK accolade follows ScotRail achieving record highs in punctuality and reliability – and customer satisfaction – over the past year.
The judges also recognised significant increases in train services and continued passenger growth in Scotland despite the impact of a subdued economic climate on the UK’s rail industry.
The switch to trains saw passenger journeys rise by 3.2%, while the independent Autumn 2009 National Passenger Survey found ScotRail has maintained a high level of public confidence in its services with nine out of 10 customers satisfied with ScotRail
The judges, led by Professor David Begg, the Transport Times publisher, said ScotRail had once again demonstrated it was the best rail operator in the UK and that it continued to go from strength to strength.
Steve Montgomery, ScotRail’s managing director, said of the award: “It is a tribute to the hard work and commitment of all our staff to deliver the best rail service we possibly can for Scotland.”
He added: “I am delighted with the award for the second year in a row. It is testament to all in the ScotRail team in delivering customer growth, improved performance and significant investment in trains and at stations.
“Further improved performance remains a core objective and we will continue to work with industry partners to exceed expectations under a strategy focused on the customer and a duty to perform at the highest standards.”
Hosted by radio and television presenter Grant Stott, the awards drew over 500 transport professionals to the awards ceremony at The Palace hotel, Manchester.
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