Passengers travelling in the South West have rated the region’s services as part of the independent watchdog’s National Passenger Survey (NPS).
Passenger Focus’s NPS, in which over 56,000 passengers participate each year, gives a clear indication of how satisfied passengers are with First Great Western (83%), South West Trains (85%), Arriva Trains Wales (88%) and CrossCountry (85%).
Ashwin Kumar, Passenger Focus rail director, said: “These results show a pretty good picture of the region’s railway. As more trains arrive on time, Britain’s rail passengers are becoming more satisfied. Particularly good news is passengers say train companies in the region have improved value for money following many New Year fares staying the same or even falling as a consequence of the lower inflation rate in mid-2009. First Great Western also delivered on passengers’ need for better information during disruption up nine points to 48%.
“The independent publication of this comparative data is one of the most cost effective ways of driving improvements on the railway. As operators vie with each other for pole position it also allows valuable comparisons between routes and the widely different scores operators achieve for various aspects of their services.”
Passenger Focus is now working with train companies to improve those areas passengers have identified as being problematic.
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