Tag Archives: Business
Northern Rail Achieves Investors in Excellence Standard
Northern Rail has become the first train operator in the UK to achieve the prestigious Investors in Excellence Standard. The nationally recognised mark of quality acknowledges Northern’s dedication to continually improving the quality of its operations to benefit customers and … Continue reading
PASSENGER FOCUS COMMENT ON NETWORK RAIL’S VISION FOR GREAT WESTERN RAILWAY
Passenger Focus interviewed around 1500 passengers in the south west to make certain passenger views were central to long-term plans for the region’s railway. Mike Greedy, Passenger Focus manager in the South West, said: “Passengers tell us that their future … Continue reading
Passenger priorities for the railway – Passenger Focus responds to House of Commons Transport Committee report
Ashwin Kumar, Passenger Focus rail director, said: “Passengers tell us that among their top priorities for investment on the railway are more trains, punctual services and getting a seat and these are echoed in the Transport Select Committee report released … Continue reading
Passenger Focus on the Eurostar findings
Anthony Smith, Passenger Focus Chief Executive, said: “This report confirms just how badly passengers were let down by Eurostar. Physical discomfort, emergency evacuations and, above all, poor, if any, information – not the way any passenger should be treated. Staff … Continue reading
