Tag Archives: Business

Northern Rail Achieves Investors in Excellence Standard

Northern Rail has become the first train operator in the UK to achieve the prestigious Investors in Excellence Standard. The nationally recognised mark of quality acknowledges Northern’s dedication to continually improving the quality of its operations to benefit customers and … Continue reading

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PASSENGER FOCUS COMMENT ON NETWORK RAIL’S VISION FOR GREAT WESTERN RAILWAY

Passenger Focus interviewed around 1500 passengers in the south west to make certain passenger views were central to long-term plans for the region’s railway. Mike Greedy, Passenger Focus manager in the South West, said: “Passengers tell us that their future … Continue reading

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Passenger priorities for the railway – Passenger Focus responds to House of Commons Transport Committee report

Ashwin Kumar, Passenger Focus rail director, said: “Passengers tell us that among their top priorities for investment on the railway are more trains, punctual services and getting a seat and these are echoed in the Transport Select Committee report released … Continue reading

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NEW DEAL SET TO SAVE MILLIONS IN RAIL INDUSTRY COSTS

Train operating companies will benefit from savings of more than £1million every year thanks to a new deal struck between the Association of Train Operating Companies (ATOC) and HSBC Merchant Services. HSBC Merchant Services has been appointed to manage all … Continue reading

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Passenger Focus on the Eurostar findings

Anthony Smith, Passenger Focus Chief Executive, said: “This report confirms just how badly passengers were let down by Eurostar. Physical discomfort, emergency evacuations and, above all, poor, if any, information – not the way any passenger should be treated. Staff … Continue reading

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