Punctuality and improved trains must be core to plans for the East Anglia franchise if passenger satisfaction is to improve, says watchdog Passenger Focus. Passengers using current East Anglia services are among the least satisfied in Great Britain, according to Passenger Focus’s National Passenger Survey.
Passenger Focus has asked more than [...]
Passenger Focus is calling for the rail industry to tell passengers how many of its trains are actually arriving at the station on time. Currently, the industry measures trains as being punctual if they arrive at the final station within five or 10 minutes (depending on journey length).
The National Passenger Survey Autumn 2009 results show [...]
National Express East Anglia (NXEA) with the Bittern and Wherry Lines Community Rail Partnerships has just launched new ‘Railway Rambles’ booklets.
To celebrate the launch of the new guides, the Mayor of Sheringham Councillor Hilary Thompson, and Ted Gadsden and Peter Lawrence Chairmen of the Bittern and Wherry Lines respectively, joined representatives from Norfolk County [...]
National Express East Anglia (NXEA) with the Bittern and Wherry Lines Community Rail Partnerships has just launched new ‘Railway Rambles’ booklets.
To celebrate the launch of the new guides, the Mayor of Sheringham Councillor Hilary Thompson, and Ted Gadsden and Peter Lawrence Chairmen of the Bittern and Wherry Lines respectively, joined representatives from Norfolk County [...]
Ashwin Kumar, Passenger Focus director, said: “Passengers will want assurances from government that their views and opinions will be centre stage as preparations start to award a new contract to operate East Anglia rail services. In the meantime, passengers will want reassurance that trains will run on time and the level and quality of services [...]
In response to the Government’s announcement on the National Express East Anglia franchise, Michael Roberts, Chief Executive of the Association of Train Operating Companies, said:
“Today’s announcement makes clear the Government’s intention to relet the franchise to the private sector. This is welcome recognition that franchising has been a key part of the system that has [...]
Work to increase car parking capacity at National Express East Anglia’s Audley End station will commence on Thursday 12 November in a £690k investment to construct a new and additional car park at the station. This project is part of the company’s Service Improvement Plan to improve capacity on the East Anglia network through the [...]
March Station, in Cambridgeshire is beginning to flourish once again after receiving some extra attention from the ‘Friends of March Station’ group.
The ‘Friends of March Station’ is the brain child of NXEA Area Manager Alan Neville and Fenland District Council’s Jeanette Milner. The group was formed in the summer of 2009 with the aim to [...]
National Express East Anglia (NXEA) held their 2009 Station Adopters Awards at Norwich City Football Club on 23 October. Representatives of the community from across East Anglia attended the ceremony which was hosted by Andrew Goodrum, Customer Service Director for National Express East Anglia.
NXEA has encouraged and supported volunteers from the local communities throughout East [...]
National Express East Anglia is giving families and leisure travellers more reasons to travel during the school half-term next week by lifting travel restrictions that usually apply in the early evening to Off-Peak tickets for journeys from London Liverpool Street on Mondays to Fridays.
Commencing from Monday 26 October and continuing until Friday 30 October, Off-Peak [...]
