train operator East Coast’s share of the rail and air travel market between Edinburgh and London has almost doubled, from 12 per cent in 2005 to 23 per cent in January of this year.
East Coast trains are also racing ahead between Newcastle and London. In 2005 rail held a 45 per cent share of the [...]
A team of students has been named Volunteer Group of the Year for their efforts to help improve the passenger experience at First Great Western stations in Devon and Cornwall.
First Group’s Chief Executive, Sir Moir Lockhead and First Great Western’s Managing Director, Mark Hopwood, surprised students at Liskeard station, when they presented them with a [...]
Construction of new toilets and showers for customers has begun at Inverness Station. A new left luggage facility is also on the way.
The work is due to for completion during March 2010, and will further improve the ambience of the station which has benefited from a new waiting room, variable-height counter and REACT wayfinding signage [...]
London Underground (LU) today welcomed the RMT’s decision to accept the company’s above-inflation pay offer, providing staff with real-terms pay increases over the next two years.
This is a very fair pay deal, which provides stability for our staff in the toughest economic climate for decades.
LU Managing Director, Richard Parry
In June, LU made all unions a [...]
Maida Vale Tube station receives National Railway Heritage award.
Heritage is a huge part of London Underground’s identity and keeping historical features, while introducing modern requirements that improve our stations, is very important to us and to our customers
Mike Ashworth, LUs Design and Heritage Manager
Maida Vale Tube station has won a National Railway Heritage award for [...]
Unite leadership fails to get mandate for strike action. Strike vote failure follows ASLEF recommendation to accept pay offer.
Our pay deal offers stability and security, and we urge all of our unions to recommend this fair and final offer to their members.
Richard Parry, Managing Director of London Underground
London Underground (LU) has today called on the [...]
To help Londoners find those Christmas shopping bargains, Transport for London’s (TfL’s) London Overground is operating extra Saturday services on the Clapham Junction to Willesden Junction part of its network during the festive season.
Londoners, particularly this year, will want to be able to look for as many bargains as possible
Ian Brown, Managing Director of TfL [...]
Work to increase car parking capacity at National Express East Anglia’s Audley End station will commence on Thursday 12 November in a £690k investment to construct a new and additional car park at the station. This project is part of the company’s Service Improvement Plan to improve capacity on the East Anglia network through the [...]
Wemyss Bay Station has been named as the Best Adopted Station in Scotland by Passenger Focus, the independent passenger watchdog.
The 2009 award follows the Friends of Wemyss Bay transforming three rooms for community use on the station concourse.
The rooms were surplus to station requirements. The Friends have:
• Created a second-hand bookshop that trades six days [...]
Listening to your views
We believe by listening to your views and opinions first hand, we can continue to improve our services. Therefore, twice a year we hold a live web chat event with the directors of South West Trains, giving you an opportunity to put forward your suggestions and ideas in an open forum.
Our next [...]
