Tag Archives: National Express East Coast

83% of Great Britain’s passengers satisfied but train companies need to improve on delays

Posted on February 5, 2010 by Aiza

The majority of passengers (83%) across Great Britain are satisfied with the overall service they receive on the railway, the National Passenger Survey has revealed today. Commenting on the findings of Great Britain’s largest passenger survey, Passenger Focus welcomed improvements … Continue reading →

Posted in Miscellaneous | Tagged Chiltern Railways, CrossCountry, East Midlands Trains, First Capital Connect, First TransPennine Express, London Midland, National Express East Coast, Virgin Trains | Leave a comment

Passenger Focus responds to National Express East Anglia franchise decision

Posted on November 26, 2009 by Aiza

Ashwin Kumar, Passenger Focus director, said: “Passengers will want assurances from government that their views and opinions will be centre stage as preparations start to award a new contract to operate East Anglia rail services. In the meantime, passengers will … Continue reading →

Posted in Rail News | Tagged East Anglia, England, Government, National Express East Coast, Passenger Focus, Rail, Rail transport, Transport | Leave a comment

FRANCHISE REFORM WOULD GIVE PASSENGERS AND TAXPAYERS A BETTER DEAL – ATOC

Posted on November 21, 2009 by Aiza

Franchise reform would improve services for passengers, give taxpayers a better deal and speed up improvements to rolling stock and stations, Michael Roberts, Chief Executive of the Association of Train Operating Companies (ATOC), said today in a speech in London. … Continue reading →

Posted in Rail News | Tagged Association of Train Operating Companies, London, Michael Roberts, National Express East Coast, Network Rail, Rail, Rail transport, Train operating company | Leave a comment

Passenger needs should be central in future East Coast rail deal

Posted on November 16, 2009 by Aiza

Passengers will want their views and opinions prioritised in the Government’s search for a new company to take over future East Coast rail services. Passenger Focus has now interviewed over 6000 passengers asking them their priorities for the new franchise … Continue reading →

Posted in Rail News | Tagged Anthony Smith, East Coast Main Line, Government, National Express East Coast, Passenger Focus, Rail, Rail transport, Train operating company | Leave a comment

PASSENGERS NEED SMART REFORMS, NOT RENATIONALISATION, TO IMPROVE RAIL SERVICES

Posted on October 28, 2009 by Aiza

Commenting on this morning’s union motion at the Labour conference to keep the East Coast rail franchise under public management, Michael Roberts, Chief Executive of the Association Of Train Operating Companies, said: “It is clear from ministers’ statements this week … Continue reading →

Posted in Rail News | Tagged Business, East Coast, Michael Roberts, National Express East Coast, Rail, Rail transport, Train operating company, Transport | Leave a comment