Tag Archives: Passenger Focus
WATCHDOG CALLS FOR TICKET SELLING OVERHAUL AT WOKING STATION
Passenger Focus’s latest research shows passengers familiar with ticket machines are not always confident when making complex or less-familiar journeys and need help from staff. Often this is because ticket restrictions are not displayed clearly on ticket machines. Passengers may … Continue reading
Southern excels in National Passenger Survey
The spring 2010 National Passenger Survey has just been released, with results showing that Southern has smashed its spring 2009 score for overall satisfaction with an all-time best score of 84% compared with 80% last year. It also achieved an … Continue reading
WATCHDOG CALLS FOR EAST COAST RAIL DEAL TO DELIVER HIGHER PUNCTUALITY AND BETTER VALUE
Passenger Focus is calling for the new East Coast rail contract to tackle passengers’ top priorities – punctuality and value for money – when the government looks for a new operator. The independent passenger watchdog has responded to government consultation … Continue reading
Posted in Miscellaneous, Rail News
Tagged East Coast, Passenger Focus, Rail transport, Train
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PASSENGERS SCORE YORKSHIRE AND THE HUMBER’S RAIL SERVICES
Passengers travelling on Yorkshire and the Humber’s trains have rated the region’s railways as part of the independent watchdog’s National Passenger Survey (NPS). Passenger Focus’s NPS, in which over 56,000 passengers participate each year, gives a clear indication of how … Continue reading
Posted in Miscellaneous, Rail News
Tagged East Midlands Trains, Northern Rail, Passenger Focus, Rail, Rail transport, Transport
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PASSENGERS IN THE WEST MIDLANDS RANK REGION’S TRAIN COMPANIES
Passengers travelling on trains in the West Midlands have rated the region’s railways as part of the independent watchdog’s National Passenger Survey (NPS). Passenger Focus’s NPS, in which over 56,000 passengers participate each year gives a clear picture on how … Continue reading
Posted in Miscellaneous, Rail News
Tagged Chiltern Railways, Passenger Focus, Rail transport, Train, Virgin Trains
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