Tag Archives: South West Trains

SAFER TRAVEL ALL THE WAY WITH EAST COAST

TRAIN operator East Coast has good news for passengers at its three North East stations – all three have been reawarded Secure Stations status. The Secure Stations scheme, which is run jointly by the Department for Transport and the British … Continue reading

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PASSENGERS SCORE SOUTH WEST RAIL SERVICES

Passengers travelling in the South West have rated the region’s services as part of the independent watchdog’s National Passenger Survey (NPS). Passenger Focus’s NPS, in which over 56,000 passengers participate each year, gives a clear indication of how satisfied passengers … Continue reading

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MORE OF BRITAIN’S RAIL PASSENGERS ARE SATISFIED THANKS TO NEW YEAR FARE FREEZE AND MORE ON-TIME TRAINS

The largest survey of Britain’s rail passengers has revealed value for money satisfaction scores have increased a record eight points to 48% following the freeze and fall of season tickets and many other fares last January. Low inflation in mid-2009 … Continue reading

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Improved services bring record customer satisfaction for First Great Western

Continuing efforts by First Great Western to improve its services have been recognised by customers, with more than 82 per cent saying they are happy with the company’s service. Results of the National Passenger Survey (NPS), carried out by independent … Continue reading

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Rail users urged to check their journeys ahead of new timetable

First Great Western is asking customers to pick up a pocket timetable as their annual December changes come into force next Sunday (December 13). Over the past year, First Great Western customers have seen the best performance ever on the … Continue reading

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