First Hull Trains has received a 91 per cent overall satisfaction rating in an independent National Passenger Survey (NPS) undertaken in the spring. As only one of a small number of open access train operating companies, First Hull Trains chose to be part of the NPS this year so that the [...]
A review of future rail fares policy has been launched by the Association of Train Operating Companies (ATOC) on behalf of train companies.
The review will consider a range of issues to do with fares policy, such as the level and structure of fares, how fares are retailed and how information about fares is presented to [...]
The company, which has turned itself around in the last 18 months, beat off stiff competition from train operators, including Chiltern Railways, London Underground and National Express at the national Rail Business Awards ceremony in London.
Over the last two years, First Great Western’s performance has risen by more than 10 per cent, with over 92 [...]
The company, which has turned itself around in the last 18 months, beat off stiff competition from train operators, including Chiltern Railways, London Underground and National Express at the national Rail Business Awards ceremony in London.
Over the last two years, First Great Western’s performance has risen by more than 10 per cent, with over 92 [...]
Train operating companies will benefit from savings of more than £1million every year thanks to a new deal struck between the Association of Train Operating Companies (ATOC) and HSBC Merchant Services.
HSBC Merchant Services has been appointed to manage all credit and debit card payments for train operating companies. Whenever a ticket is purchased with any [...]
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In response to the publication of the National Passenger Survey, showing record levels of overall customer satisfaction with train travel, Michael Roberts, Chief Executive of the Association of Train Operating Companies (ATOC), said:
“Record levels of overall customer satisfaction are a reflection of train companies continuing to provide passengers with the high quality service [...]
Refurbishing abandoned bikes to loan to commuters, a specialist dedicated commuter cyclist website and free bike security tagging are just a few of the innovative schemes improving services for rail-cycle passengers that were lauded yesterday.
The National Cycle Rail Awards, which are sponsored by the Association of Train Operating Companies (ATOC), celebrate the groundbreaking work being [...]
“This is a recognition of the positive contribution which train companies have made to the success of the railways, and sets a clear vision which operators will welcome.
“Train companies have long argued that the current system is too bureaucratic, and that operators should have greater freedom to respond to what passengers want. We have proposed [...]
News provides perfect example of what train companies can achieve with smarter franchising
Responding to Chiltern Railways’s announcement of a £250m new line, Michael Roberts, Chief Executive of the Association of Train Operating Companies, said:
“Chiltern Railways’s project to significantly improve services between London and the Midlands is great news for passengers, and a good example of [...]
The vast majority of train companies are running a full weekday timetable today, and at the moment none are planning on running reduced services over the weekend.
Across the network, 88% of timetabled trains had arrived on time by 11:45am today (Friday).
Operators are expected to run normal weekend timetables tomorrow and Sunday, although a small number [...]
